Transforming a Global Industry Through RAIN RFID Baggage Tracking

Airlines and airports are optimizing baggage handling operations, improving passenger experience, and reducing bag mishandling costs.

AUTOMATED BAG TRACKING

Meet two goals with one automated bag tracking system: reduce costs, delight travelers

Bag tracking solutions built by our platform let airports and airlines accurately track bags from check-in, ground transfer, and on and off airplanes-delivering fast and accurate data about bags as they move through automated systems. Airlines can then share that information with their passengers to let them fly stress-free.

A platform for bag tracking solutions

The Impinj platform uses RAIN RFID—a wireless technology that provides unique identifiers for individual items, operates without batteries, and reads thousands of items instantly without direct line-of-sight. Our platform enables baggage tracking solutions for airlines and airports that:

  • – Reduce cost of mishandled bags while improving passenger experience
  • – Increase efficiency of bag handling operations and reduce delays
  • – Provide visibility into baggage operations that delivers operational agility

How Impinj enables RAIN RFID asset management

Tag Bags

Attach Impinj-powered tags to passenger bags. Impinj tag chips are durable, can be read at a distance and without line-of-sight.

Read Bags

Use Impinj-powered readers to identify and locate luggage as it moves through bag sortation systems. Readers can identify up to a thousand items per-second.

See Bags

Connect bag data to airline and airport systems. Track bags through the journey and deliver mobile updates to passengers.

Investments in baggage tracking are working

The trend is moving in the right direction, in large part thanks to airline and airport investments in smart technology, automation, and new processes mandated by the International Air Transport Association (IATA) Resolution 753 requiring members to track baggage from start to finish.

2020 Baggage IT Insights, SITA

70.3 %

Fewer Mishandled Bags in 2019 than in 2017

Brussels Airport Allows Flyers to Track Their Luggage with Impinj

 Instead of waiting by the baggage carousel, passengers arriving at Brussels Airport can relax and enjoy the airport amenities. The solution from Impinj partner Aucxis uses Impinj-enabled reusable luggage tags called bTag. 

The passenger receives notifications via a mobile app, SMS, or email of the location of their bag once the plane lands and as the bag passes key checkpoints.

Brussels Airport Allows Flyers to Track Their Luggage with Impinj

 

Instead of waiting by the baggage carousel, passengers arriving at Brussels Airport can relax and enjoy the airport amenities. The solution from Impinj partner Aucxis uses Impinj-enabled reusable luggage tags called bTag. 

The passenger receives notifications via a mobile app, SMS, or email of the location of their bag once the plane lands and as the bag passes key checkpoints.

Reduce the cost of mishandled or lost luggage

 Nothing puts a damper on a trip like lost luggage. Ensure that bags arrive where and when customers do by tracking their location and identity in real-time. Data can be easily pushed into enterprise systems, so that customers can view their luggage’s journey on their mobile phone. Airlines that have implemented a RAIN RFID tracking system, such as Delta Air Lines, have reported a 99.9% success rate for reading bags tagged with RAIN RFID.

Improve the passenger experience

 Real-time tracking provides the transparency and visibility customers need to fly with confidence and helps improve the perception of baggage handling at both the airline and airport level. With more travelers than ever, and more airlines to choose from, it’s imperative that businesses meet and exceed customer expectations to stay competitive.

Airlines and airports track
tools and airport service equipment to lower cost and streamline service

Improve passenger and staff experience

Ensure that travelers can find items, like luggage carts and wheelchairs, when and where they need them. Deliver an automated system that streamlines the management and distribution of assets and automates maintenance, tracking, and replenishment notifications.

Reduce loss and lower costs

Gain item-level data about every asset to ensure important tools and equipment don’t get lost, misplaced, or stolen. By keeping up-to-date on your tools’ whereabouts, you can reduce overall inventory levels while ensuring adequate supplies across all locations.

Get the tools you need, when and where needed

Ensure compliance with maintenance schedules and product recalls with visibility into an asset’s inventory, location, and history. Enable teams with the tools and assets needed when and where there is demand. Reduce frustration across the team by enabling them to perform work efficiently.

Heathrow Improves Traveler Experience with RAIN RFID

 Heathrow Airport, one of the world’s busiest airports, needs to have luggage carts available for use by visitors. The airport wanted to gather data on luggage cart usage to improve customer experience and operational efficiency of airport staff. 

Heathrow Airport deployed a pilot project using RAIN RFID technology provided by Impinj partner Vero Solutions.

Almost two thirds of passengers want to use their mobiles to receive real-time information about their bags, during the journey and on arrival. In 2018, 65% of passengers said they would definitely like to use their mobiles to report mishandled bags.

2020 Baggage IT Insights, SITA

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Passengers want real-time information about bags

Ready to get started?

Let’s talk about how you can increase revenue, automate operations, and improve
customer experiences.