Background: The Challenge of High-Volume Restaurant Operations
A major restaurant chain in Malaysia faced increasing operational challenges due to long customer wait times and inefficient order processing. As customer volume grew, manual ordering systems and disconnected workflows slowed down kitchen operations and affected service quality. The management needed a smarter, faster, and more integrated solution to improve customer experience while maintaining operational accuracy.
Key Operational Challenges
Inefficient Ordering and Inventory Tracking
Long queues caused some customers to leave before placing orders. The absence of real-time system integration delayed meal preparation, while manual order and inventory tracking often led to data errors and stock mismatches.
Limited Data for Decision Making
Without real-time operational data, managers struggled to plan promotions, forecast ingredient needs, and optimize purchasing decisions. This lack of visibility increased the risk of shortages and unnecessary waste.
Our Solution: Digital Ordering with P80 Industrial Tablet
To address these challenges, the restaurant implemented a smart ordering system powered by the P80 Industrial Tablet. Customers could place orders directly via tablets, ensuring orders reached the kitchen instantly. Ingredients were tracked more accurately, enabling smoother coordination between front-end service and back-end operations.
Impact and Business Benefits
Faster Service and Better Customer Experience
Waiting times were significantly reduced, improving customer satisfaction and retention. The modern ordering system also attracted younger, tech-savvy customers.
Smarter Inventory and Real-Time Insights
Ingredient management became more intelligent and efficient, reducing waste and shortages. Managers gained real-time access to operational data, enabling faster decisions and better performance monitoring.
Device Used
The solution utilized the P80 Industrial Tablet, equipped with 2D scanning, NFC, 4G, Wi-Fi, and Bluetooth, making it ideal for fast-paced restaurant environments.
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Sales & Marketing
Phone: +62 8222 100 8667
Email: sales@globaltrendasia.com